Carrier Bag Shop is proud to announce that it has been honored with the Feefo Gold Trusted Service Award. A highly coveted seal of excellence that recognises businesses for delivering exceptional customer experiences.
The Gold Trusted Service Award is a testament to Carrier Bag Shop’s dedication to its customers. It is awarded only to those who have met Feefo’s rigorous criteria for service quality and volume. Thus, reflecting a business that doesn’t just meet expectations but consistently exceeds them.
What is the Feefo Award?
Feefo established the Trusted Service Awards in 2014 to highlight brands that lead with transparency. Because these awards are based purely on the analysis of verified reviews from real customers, they remain the most authentic reflection of a business’s commitment to service. In a marketplace where reviews can often be manipulated, the Feefo “Verified” status provides consumers with the confidence that the feedback they see is 100% genuine.
As we move further into 2026, the consumer landscape has shifted. While financial caution remains a factor, the primary driver for modern shoppers is certainty. In this age of AI-driven interactions and digital saturation, consumers are increasingly seeking “human-centric” brands they can rely on. This award celebrates brands like Carrier Bag Shop that have moved beyond “customer satisfaction” to build deep-rooted customer advocacy. Thus, making excellence a permanent part of their business DNA.
The Gold award is a mark of enduring quality. This prestigious award is given to companies who receive at least 50 reviews between January 1st 2025 and December 31st 2025, with a Feefo service rating of between 4.5 and 5.
What the Feefo Award means to us
We are incredibly proud of the company for achieving this award:
“Sujan Shah, CEO at Carrier Bag Shop, commented: ‘We are incredibly proud to receive this recognition from Feefo. To be honoured for our commitment to our customers is a monumental achievement for our team. In an era where authenticity is the ultimate differentiator, this award proves that our focus on genuine, human-centric service is setting us apart. We remain dedicated to listening to our customers and using their feedback to innovate and deliver the world-class service they deserve throughout 2026.“
Tony Wheble, CEO at Feefo, congratulated the winners:
“The Trusted Service Awards were established to honour brands that prioritise the voice of the customer above all else. By winning this award, Carrier Bag Shop has proven they listen to their customers and act on that insight to create world-class experiences. In an increasingly crowded marketplace, this achievement distinguishes Carrier Bag Shop as a leader in transparency and service excellence, setting a gold standard for others to follow.”
Feel free to check out our reviews on our Feefo Page.